Policies & Terms

Return Policy:

We want you to be happy with your purchase from Urban. If you are not satisfied with your purchase for any reason, you may return it for a refund within 30 days of purchase. Please note that all returns are subject to a 15% restocking fee.

To return a product, please email us at info@urbanusa.com within 30 days of purchase and provide your order number and the reason for the return. All returns must receive prior approval and be accompanied by an RMA number. We do not provide return labels unless the product is faulty/signed for as damaged. 

Please return the product in new, original condition, in it's original packaging with all labels intact. We are not responsible for any damage to return shipments. Once we receive your return, we will inspect it within 48 business hours. If approved, your refund will be processed back to the original payment method. 

The following items are not eligible for return: Bespoke & Custom ordered items or items that have been used or fitted.

Product Warranty Policy

All Urban Automotive products are covered by a one-year manufacturer’s warranty against defects, beginning on the date of purchase. Labor costs are not covered, including any costs associated with removal, installation, or replacement of a product, even for approved warranty claims.

To request a warranty claim, please email us within one year of purchase and include:

-Your name, contact information and original order number for proof of purchase

-The reason for your warranty request

-Clear images showing the product defect

All warranty requests are subject to review and approval. Submitting a request does not guarantee approval or warranty coverage. Warranty coverage is non-transferable and follows the original purchaser only. Wear and tear damage, car wash damage and light impact damage from daily use are not covered under warranty.

Your Privacy Choices:

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.